FAQ

Are special order items refundable if I change my mind?

Please note that ALL Special Order items are non-refundable.

Are permit processing fees, including engineering, general contractor, or city fees, refundable if incurred by Tents N Events?

All/Any Permit Processing Fees Incurred by Tents N Events Realting to your Contract are non Refundable including but not limited to Engineering fess, Genral Contractor fees, or City fees.

What is the cancellation policy if I need to cancel within one week of the delivery date?

Any Cancelations made within 1 week prior to the Date of Delivery will be subject to a min 15% Restocking/Cancellation fee.

What is the cancellation fee if I cancel within 72 hours of the delivery date?

Cancelations made within 72hours of the Date of Delivery will incur a 25% Restocking/ Cancellation fee.

Is a refund possible once the equipment has been loaded onto the truck and is en route for delivery?

Once the equipment has veen loaded onto the truck and in rput for delivery no refund applies.

Can I make changes to my contract without a fee if it’s at least one week before the delivery date?

Any Changes to your contract mat be made 1 week prior to the Date of Delivery at no Charge.

How can I confirm last-minute changes on-site, and who should I contact?

Any on site last minute changes must be confirmed by our office @ 954.979.7456.

Can I make changes directly with the installers on-site, or do I need to notify and get confirmation from the office first?

No changes can be made at the job site with our installers without notifying & receiving confirmation from our office first

Can I pay with credit card?

If you download the format here

Click here to download!