FAQ

Office Hours

Mon	9:00 am – 5:30 pm
Tue	9:00 am – 5:30 pm
Wed	9:00 am – 5:30 pm
Thu	9:00 am – 5:30 pm
Fri	9:00 am – 5:30 pm
Sat	9:00 am – 12:00 pm
Sun	Closed

 

Delivery Hours

Mon	9:00 am – 4:00 pm
Tue	9:00 am – 4:00 pm
Wed	9:00 am – 4:00 pm
Thu	9:00 am – 4:00 pm
Fri	9:00 am – 4:00 pm
Sat	9:00 am – 4:00 pm
Sun	Closed

Main Headquarters Address
1790 Mears Parkway
Margate, Florida 33063

No, site inspections/estimates are free and very important. Meetings & Site Inspections are encouraged prior to any commitments as they allow our knowledgeable staff to review your ideas, facilitate design,  go over the important logistics & most effective layout to accommodate both your event & surrounding venue site. Let this be the first step in your planning process to ensure your estimate is accurately quoted, and a smooth installation is guaranteed. Please contact our office at 954.979.7456 to schedule a meeting time that’s convenient for you.

No, come in anytime during our normal hours of operation, but it is definitely best to meet at the event venue location.  Although it’s not necessary to have an appointment, it is best to contact the office prior to arrival so that we can prepare to serve you better.  Please review our Gallery on the website to get inspiration & ideas as we do not have a showroom.

Regular delivery hours are between 9AM to 4PM, Monday through Saturday. Pick-ups generally fall on Monday – Tuesday. Special /Specific preferred delivery and Pick-Up times can be accommodated 24/7 outside of our Regular hours to meet client demand but will incur additional charges. Having the proper Logistics in place is the key to execute a successful event. Set-up & Pick-up times vary and weigh heavily on the Scale of the event. We always prefer to Set-up days in advance. Ample time will be coordinated with the venue, all the vendors involved & you to ensure a seamless installation. The exact time required by us to install your individual event will be gone over in detail and noted on your contract. Event Strike/Pick-up is just as important, usually takes about half the time and usually started on Mondays & Tuesdays unless noted otherwise.

Delivery fees are based on event logistics including site location, Installation requirements, & preferred delivery/Strike times.   Any out of the ordinary special installation requirements will incur additional charges.  Any Specific delivery or pickup times requested & preferred outside of our regular hours will incur additional cost.   Standard ordinary Delivery fees are based on a drive up & curbside installation.

1. The Delivery Fee covers Travel to & from the event site location
2. Covers any out of the ordinary & special installation requirements
3. Covers any specific, or special delivery & pickup time request.

The Delivery Fee does not include the Cost of the Set-up, or Breakdown of Tables & chairs. Remember Tents ‘n’ Events can provide you with this table & chair set-up service for an additional charge.

Yes. First, it is the client’s responsibility to notify the proper authorities to survey the event site & Identify any underground utilities in the area prior to installation & prevent damage or injury. The State usually in most cases provides this service free of charge and they will notify member utility companies to survey the area where your tent stakes are being driven into the ground and they’ll mark (with Flags, &/or Paint) the approximate location of underground lines, pool lines, sprinkler lines, gas pipes, & cables in that area. The process takes 2 days and should be called 3 days prior to install. When Tent Stakes are being driven deep into the ground versus using weights it’s a good idea to call for peace of mind & safety. The client/renter agrees to not hold Tents ‘n’ Events liable for any damages to underground utilities during installation or breakdown of equipment.

The second most important is having a cleared area with no obstacles in the way (Furniture, Vehicles, etc..) unless we are already planning to build over them as part of the plan.

Yes, unless noted otherwise, all tables and chairs delivered must be re-stacked at the event venue in a safe location the same way they were delivered by Tents ‘n’ Events. All Rental Items must remain at the same address & in the same location “delivered to” on the contract.

All rental Prices quoted are for a one day event use unless noted otherwise. Long term rentals are available upon request, and will be priced according to the duration of the rental.  All rental equipment should be available for pick-up as soon as the event is over.

All prices quoted are good for 30 Days from the Estimate Date. Your rental should be reserved as soon as possible to ensure product availability, get specific custom items prepared, put branding material into production, and most important secure the event date. If you’re utilizing a public property or facility as the venue site, it is also wise to reserve early because more than likely a city permit will be required. All Cities prefer to have a minimum of 30 days to pull & process a permit. A deposit is required prior to starting the permit process. Call our office and ask to speak with our Permit Department for further assistance. (954) 979-7456

If your event is being held at on public or commercial property location, a city permit is most likely required.

1. You can obtain your permit on your own
   – or –
2. We can file it for you for a processing fee

If you choose to file on your own, we can assist you with your city’s permit procedure and supply you with the required documents needed for you to file the permit on your own with the city in which your event is taking place.

*Note: Depending on the city requirements & type of event – they may or may not require Sealed Engineered drawings for the Installed Structure (Engineering Fees Apply), they may require a General Contractor to Sign off (Additional Contractor Charge) in addition to the Electrical, & Fire Inspection.

Call our office and ask to speak with our Permit Department for further assistance. (954) 979-7456

A 50% deposit is required to secure your date, and reserve your rental equipment to ensure availability. Balance due upon delivery/set-up.